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Listening

Listening

Unlock the full Listening playbook

Complete a 360 survey to unlock the step-by-step guidance and practical examples for this competency.

  • 1. Notice Your Patterns

  • 2. Understand the Balance

  • 3. Choose a Small Way to Move Forward

  • 4. Reflect

  • 5. One Action to Try

Understanding what others mean and leaving them feeling heard

This reflection is not an evaluation. It is an invitation to notice how you listen, especially in moments when it would be easier not to, and to consider one small shift that deepens understanding and connection.

Listening is more than hearing words. It is understanding what others are trying to say and leaving them comfortable that they have had their say. Listening does not require agreement. It requires attention, curiosity, and restraint.

Most people know how to listen well. The challenge is listening when you are busy, impatient, defensive, or already forming a response.